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Concerned about a child

If a child or young person is at risk of harm, abuse or neglect please report it to the Wirral Integrated Front Door Team.

If you need help yourself you can also use these numbers.

Mon-Fri, 9:00am – 5.00pm Tel: 0151 606 2008

Outside of these hours Tel: 0151 677 6557

E-mail: [email protected]

In an emergency always call the police on 999. If you think there has been a crime but it is not an emergency call 101.

If you are a professional, you need to use this form if you have concerns about a child or young person. Please complete a Request-for-Service-Form-2017 and e-mail it to: [email protected]

Changes to Children’s Services Call Handling in the Local Authority

 Following an update to the telephone system in the Local Authority, from Monday 18th September 2017 calls made to the Integrated Front Door on the 0151 6062008 number will be answered in a different way. Callers will be provided with four options:

  • If you are worried about a child or young person who could be at risk of harm and would like to report your concerns please press 1
  • If you would like to speak to a Children’s Social Care Worker in the First Response Team please press 2
  • If you would like to speak to a Children’s Social Care Worker regarding an open case please press 3
  • If your enquiry relates to fostering and adoptions please press 4.

The changes are designed to help direct callers quickly to the service they need. The 0151 6062008 number remains the number to phone with concerns about a child. The out of hours Emergency Duty Team number (0151 6776557) is also unchanged.


Partnership Automated Intelligence Report (PAIR)

Merseyside Police have a dedicated telephone number for colleagues from partner agencies to use to report intelligence. The Partnership Automated Intelligence Report (PAIR) system can be accessed by calling 0151 777 8100.

Callers will be connected to an automated recording system and will be asked to dial 1 if they work for Merseyside Police or 2 if they work for a partner agency. Callers will then be able to leave their name, organisation and the intelligence information they want to share. Callers will be asked how they know the intelligence they are sharing.

The PAIR system is open 24 hours a day 365 days a year.

The system can be used to share intelligence including that which will support action to combat CSE, such as information about suspected perpetrators. However, it must not be used to report safeguarding concerns about individual children. These must be reported to the Integrated Front Door (0151 606 2008) in line with safeguarding procedures.

If at any time you believe a child is being harmed or at immediate risk of harm always dial 999.