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Early Help and Support for Families

Early help means taking action to support a child, young person or their family as soon as a problem emerges.
It can be required at any stage in a child’s life, from pre-birth to adolescence, and applies to any problem or need that the family can’t deal with alone. Early help can lead to better outcomes for children, prevent problems escalating or overwhelming families, to ensure all of their needs are met so they can flourish

A Guide to Early Help and Prevention which sets out the services and pathways is available here:

Early Help on-a-page single sided poster is available here:


The Early Help pathway flowchart is shown on a single sided poster here:


An Early Help 7 Minute Briefing can also be downloaded here:


Community Matters

Wirral Council’s Early Help and Prevention Service have commissioned the help of community organisations to deliver an early help service to families across Wirral who need it most.
The Community Matters partnership is a new way of working to help families and children get the services they need, when they need them.

You can find out more information about Community Matters and which organisations are included in the CAMHS and Early Help Resource pack. There is also a useful Community Matters booklet with more information about the service:

To make a referral to the service, please complete an Early Help Request for Services form and email to [email protected]


Family Matters

Family Matters works collaboratively with Children’s Social Care to reduce the need for statutory intervention or children becoming looked after. There are 2 priority areas; Edge of Care support and targeted Family support. A Lead Worker co-ordinates a multiagency Early help Assessment (EHAT) would be undertaken to help identify a Family Plan, underpinned by SFEF to address needs.

Family Matters services include targeted family support, pre-birth and infant team, adolescent response team, family group conferencing etc


Reducing Parental Conflict – Event July 2019

Working Together to Reduce the Impact of Parental Conflict on Wirral Children and Young People

An invitation was extended from Elizabeth Hartley- Assistant Director: Early Help and Prevention, Children’s Services, to all senior leaders, managers, and team leaders from across the wider partnership to attend an event at Floral Pavilion on Tuesday 9th July.
Councillor Tom Usher, Lead Member for Children, Families and Education attended the event, keen to lend his support to this agenda which aimed to provide an opportunity to come together and consider how and why we might need to consider the effects of Parental Conflict upon children and young people, and 93 delegates from a wide range of organisations responded by attending….THANK YOU TO YOU ALL!

Research tells us that the quality of the relationship between parents has a significant influence on effective parenting, specifically how they communicate and relate to each other.

Our Guest Speaker Honor Rhodes O.B.E, Director of Strategy, Tavistock Relationships and Trustee of Early Intervention Foundation, was both highly engaging and truly inspirational in leading us in a multi-agency workshop to discuss how we could reduce parental conflict by working strategically together. Honor has been speaking at similar events around the country in order to:

  • engage Senior Leaders and Managers from across Local Authority and Partner agencies in a shared understanding of the significant impact parental conflict has on children and young people
  • encourage leaders to reflect in their strategic plans a commitment to enhance the knowledge of their teams in identifying and supporting families in conflict
  • raise awareness of an excellent training programme to be rolled out in the coming months, that will provide staff with the knowledge, skills and understanding to help them reduce the negative impact of conflict between parents on their children

The event was successful in generating a terrific amount of ideas on the day and enthusiasm and commitment to move forward emanated from the Floral Pavilion.

Following the event I will contact DWP training provider, Knowledgepool, to negotiate Reducing Parental Conflict training based upon the agreed competencies framework, once agreed I will ensure that you are informed on how to access this training, which will be made available through the WSCB/P.

The slides that Honor Rhodes presented can be downloaded here:

Useful Documents

What works to Enhance Interparental Relationships summary:

A summary of the feedback from the workshops will shortly be available here.

I am committed to keeping you informed of progress and next steps and welcome your feedback, if you were unable to attend on the day, or would simply like to submit any further ideas or comments please click here.
Watch this space for updates!!

Jane Egan
Early Help Partnership Service Manager

[email protected]


Resources for professionals

If you’re a professional you can find dedicated resources that could help you in your work below:

CAMHS-Early-help-Resource-Information-pack-May-2018 – details of Early Help services available to children, young people and their families

Key Worker Family Plan pack Apr 2019 – information and tools to support your work with children, young people and their families


Networking meetings

A series of themed networking events will be held for practitioners and organisations to inform professionals about services available to support children, young people and their families in Wirral.

Link Forum meetings will be held monthly for those working in voluntary, community and faith organisations to share information and work in partnership.

Home-School Link Forum meetings will be held on a termly basis for family liaison staff in schools.

For more information on these networks, please email [email protected]


Useful links

Wirral’s Local offer – providing information and support for children and young people with special educational needs and disabilities.
Multi-Agency Thresholds – details the 4 levels of need against which the needs of an individual child or young person can be assessed
My Child Can – a local authority Facebook page to promote activities for children and young people, offer and signpost to helpful advice, national campaigns and partner activities
Teen Wirral – a website for young people to find information and advice, along with details of local activities

Information and Assessment Tools for Graded Care Profile, Home Conditions, Child Exploitation, Domestic Violence, Barnardo’s Domestic Violence Risk Identification and the Brook Traffic Light Tool can be found on the following page:
Information regarding Supporting Families Enhancing Futures (SFEF) can be found on the following page:


Early Help and Prevention Annual Report

The Early Help and Prevention Annual Report for 2018 is available to view HERE


Early Help Strategy

Early Help is everybody’s responsibility: together we will make sure that children, young people and their families are safe, happy and ready for school, work and life’s challenges.

Early Help means better outcomes for children and families. Effective Early Help will resolve problems before they become overwhelming and require high cost, reactive services. Early Help enables children to be ready for school and more likely to achieve their full potential.

The purpose of the multi-agency strategy is to ensure that young people who require help are provided with the right support at the earliest opportunity to secure positive outcomes for them and their families. The strategy for 2019-2021 is published below: